Privacy Policy

1. Who We Are

Coastline Facilities is a professional cleaning and maintenance service provider based in the UK. This
privacy policy outlines how we collect, use and protect your personal data when you use our website
or services.

2. What Personal Data We Collect

We may collect the following personal data from you:

• Contact Information: Name, phone number, email address, postal address.
• Service Enquiry Details: Information submitted via contact forms or service request forms.
• Technical Data: IP address, browser type, device type, referring URLs, time zone settings.
• Cookies and Usage Data: Information about how you use our website

3. How We Collect Your Data

Your data is collected in the following ways:

• When you fill out our contact form.
• When you call, email, or interact with us directly.
• Through automated technologies such as cookies and analytics tools.

4. Why We Collect Your Data

We use your personal data to:

• Respond to enquiries or provide quotes.
• Deliver our services.
• Send administrative updates or service information.
• Improve our website performance and user experience.
• Comply with legal or regulatory obligations.
  We do not use your data for unsolicited marketing without your consent.

5. Lawful Basis for Processing

Under UK GDPR, we process your data on the following lawful bases:

• Consent: You have given clear consent for us to process your data.
• Contractual Obligation: To provide a service you have requested.
• Legitimate Interest: To improve our services and maintain communication.

6. Who We Share Your Data With

We do not sell or rent your personal data. We may share it with:

• Trusted service providers (e.g. website hosting, email service providers).
• Regulatory bodies or law enforcement, if legally required.

All third parties are required to respect your privacy and use your data only for specified purposes.

7. How Long We Keep Your Data

We retain personal data only for as long as necessary for the purposes we collected it, including legal,
accounting, or reporting requirements. Typically, this is up to 6 years for service-related data.

8. Your Rights Under UK GDPR

You have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data (subject to legal limits).
• Object to or restrict processing.
• Withdraw consent at any time.

To exercise your rights, email us at info@coastlinefacilities.co.uk.

9. Data Security

We implement appropriate security measures to protect your data, including:

• Encrypted website connections (HTTPS).
• Access controls for staff.
• Regular system monitoring.

10. Cookies

Our website uses cookies to track browsing behaviour and improve performance.

11. Third-Party Links

Our site may include links to third-party websites. We are not responsible for their privacy practices
and encourage you to read their policies.

12. Changes to This Policy

We may update this privacy policy periodically. Any changes will be posted on this page and where
appropriate, notified to you by email.

Last updated: 31 July 2025

13. Contact Us

For questions or concerns about this policy or how your data is handled:
Email: info@coastlinefacilities.co.uk
Phone: 0800 622 6050
Address: Barwell House, Coal Park Lane, Swanwick, SO31 7GY